The professional caregiver is able to autonomously and independently meet quality requirements and integrate defined quality processes into daily working life. | The professional caregiver is able to:
- contribute to the general mission statement of the institution and implement the nursing and care concept of the institution,
- provide basic quality (e.g. to meet minimum requirements of patients/clients),
- recognise the expectations of patients/clients and react appropriately to those expectations (e.g. patient/client-centred working methods regarding temporal/personnel resources),
- ensure cleanliness and order (see also CA.4.1),
- ensure a safe working environment (see also CA.4.3),
- apply procedures of established processes (e.g. surgical preparation),
- implement in-house standards (e.g. nursing standards),
- take responsibility for their own professional activities (e.g. admitting mistakes),
- use Critical Incident Reporting System (CIRS),
- positively influence the team climate (e.g. to cooperate with employees and members of other professions) (see also CA.5.2),
- consider aspects of economic efficiency in daily work (e.g. resource-saving operation),
- prioritise and organise tasks in order to ensure fulfilment of important tasks first (e.g. through time management),
- accept criticism and criticise others constructively (see also CA.5.2),
- apply aseptic working methods,
- react creatively to requirements.
| The professional caregiver is able to: - explain the purpose of mission statements of institutions and explain their meaning,
- describe differences between services and products regarding quality (e.g. uno-actu principle in services),
- describe using examples of how the minimum requirements for the provision of patient/client care can be met,
- name possible expectations of patient/client regarding quality (e.g. promotional, additional services),
- name quality assurance processes in healthcare facilities (e.g. control of medications to be administered, individualised meal orders, surgical preparation),
- explain the importance of care standards (e.g. ensuring best practise in activities),
- explain the term ‘quality of life’,
- explain the term ‘error culture’ (e.g. own dealing with mistakes, making mistakes publicly),
- name goals of Critical Incident Reporting Systems (CIRS),
- justify resource-efficient ways of working,
- name and sort tasks according to their importance (e.g. emergency on ward while performing personal care on a patient/client),
- describe how criticism is given out and received (see also CA.5.2).
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