EN | - | - | - | -

Competence Area 6: Communication and collaboration with patients/clients

Sub-areas of competence Steps of competence development (VQTS)/
Competence, Skills, Knowledge (EQF)


Communication with patients/clients and relevant others


To be able to build, maintain and end verbal and non-verbal communication through empathy and appreciation.


To be able to

  • assess the patient’s/client’s capability of cognitive/emotional response and behaviour using professional techniques/tools,
  • use professional communication models/tools.(e.g. RTR measurement, assessment of facial expressions, gestures)


Education and empowerment of patients/clients and relevant others


To be able to explain treatment and care related information to the patient/client and relevant others.


To be able to train, counsel and empower patient’s/client’s and relevant others regarding self-care.


To be able to identify learning needs of patient’s/client’s and relevant others.


To be able to efficiently use professional methods of interpersonal communication in challenging situations.

(e.g. lip-read, Watzlawick)


Health promotion and prevention


To be aware of developments on health promotion and prevention and to be able to provide, motivate and support preventive measures in the care process.

(e.g. care advice, family health care, public health care)


To be able to

  • implement care processes facilitating health promotion and prevention and the independency of the patient/client,
  • coordinate the collaboration with the multidisciplinary team in order to motivate and support the patient’s/client’s health promotion and health prevention activities.(e.g. teaching patient’s/client’s about diabetes while connect the needs to the schedule of the day, organise and offer sports activities for patient’s/client’s with restrictions on self-care)


To be able to contribute to the development and the implementation of health promotion/prevention within the health system.


Fostering social life and a stimulating environment


To be able to foster health promotion with the patient/client by using creative elements, social activities and the living environment.

(e.g. integration into musical activities)


To be able to plan and carry out complex activities of daily life and to participate in arranging/ furnishing living environments.

(e.g. arrange celebrations)


Organising daily life and daily life activities


To be able to support the patient/client in organising his/her daily life.

(e.g. accompany when shopping)    


To be able to act on behalf of the patient/client in aspects of their daily life.

(e.g. work with the social security office to receive support money)

HCEU conference "Cross-border mobility of healthcare professionals", 27.06.18, Dresden (DE)

DEKRA Akademie (DE) and the HCEU consortium jointly implement the HCEU...

HCEU introduction video available in all project languages

The HCEU project partners prepared a short video in order to explain HCEU and...